Returns - Grandad's Cards

Refunds and Returns

If you are unsatisfied with your purchase, follow these steps to return the item for a refund.

1. Request a Refund

To initiate your return, please use this form to provide us with some details.

Customer Name(Required)

First Last

Customer Email(Required)

Order Number

Enter your order number

Order Date

Enter the date of your order

Describe the purchase(Required)

Let us know what card(s) you are returning for a refund.

Phone

This field is for validation purposes and should be left unchanged.

2. Return the purchase

You are responsible for the postage cost for returning your purchase. Purchases must be returned in original packaging.

Ship returns to:

Grandad’s Cards
540 E. Montezuma Ave.
Cortez, CO 81321

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

3. Inspection

We will inspect the item when we receive the return. If the item is in satisfactory condition and includes all original packaging, an email will be sent to notify you that your return has been inspected and approved. If the return is rejected, you will be contacted with an explanation for the rejection.

4. Refund Issued

It may take some time for refunds to appear on your bank statement. If you feel like the refund is taking longer than normal, first re-check your bank or credit card account to see if the refund has been received. If you still haven’t received your refund, contact us by email.